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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first thing you should do is click the Help button, which is present on each and every page. A pop-up menu will open. It offers thorough information about all the operations that you can carry out on that particular page. Each pop-up menu opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide variety of how-to videos describing how to work with our Control Panel. They're created for those of you who want to see how things are getting done rather than just reading articles. In this way, everyone can quickly get to know our web hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you are looking for, examine our extensive FAQ database, which comprises questions asked by actual people and provides real solutions. We periodically "revamp" our FAQ database with new entries in order to cover all the new additions and innovations related to our platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can get in touch with our great team of customer support engineers available 24x7x365 and ready to assist you with any query. Each trouble ticket you send will be responded to within 60 minutes (the average ticket response time is approximately 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 231792

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com